Terms of Service

These Terms are an agreement between you and jejubom (“we”, “us”), the operator of OrderManagement AI. They cover the web app at console.ordermanagementai.com, the website ordermanagementai.com and the Android app OrderManagement AI SMS (together, the “Service”). If you use the Service for a business, you agree to these Terms on behalf of that business and confirm that you are authorized to do so; “you” then means both you and that business. If you join a company as staff, the business that owns that company is responsible for your use of the Service under these Terms. The Service is for business use only, not for consumers. Our Privacy Policy explains how we handle personal information.

1. Definitions

• Company: a shared workspace in the Service for one business’s orders, customers and records.
• Owner: the user who created a company, or the member to whom ownership was later transferred. The owner invites, approves and removes staff, sets their permissions, and can delete the company. Staff: users who joined a company with the owner’s approval.
• Your data: information you or your company enter, upload or share, and what the Service creates for you, such as customers, products, orders, ledgers, invoices, shipments, texts, photos, emails and signatures.
• AI analysis: a feature that sends texts, photos, files or emails to our AI providers to turn them into suggested orders.
• SMS app: OrderManagement AI SMS, our Android app for sharing texts with your company.

2. Accounts and sign-up

• You sign in with a Google account. Sign-up is complete only when you agree, on the agreement screen, to these Terms, to the collection and use of personal information described in the Privacy Policy, and to the international transfer of personal information. Until then you can’t create or join a company. If you tap “Cancel sign-up”, your login is deleted right away. If you leave without agreeing, it is deleted as described in the Privacy Policy. In either case, accounts that have registered a phone in the SMS app or asked to join the SMS app test aren’t deleted automatically; email us to have them deleted.
• The Service is for business use by businesses and their staff. You must be at least 18 and use the Service for your trade, business or profession.
• The Service is provided to businesses in the United States and the United Kingdom. You choose your company’s country when you create the company, and it can’t be changed afterwards. Currency, date formats, tax and invoices follow that country’s rules.
• Keep your Google account secure. You are responsible for activity under your account. Tell us promptly if you think your account has been misused.
• The owner invites staff with an invite code or QR code, approves or declines requests to join, sets staff permissions (for example, seeing prices or running AI analysis) and can remove staff at any time. Staff see company data within the permissions the owner sets.
• Each company has one owner. Ownership can be transferred to another member.
• We may restrict or suspend accounts that break these Terms or the law, or that disrupt the Service, for example through abuse, excessive automated requests or using someone else’s account. We will tell you why, unless the law prevents us or telling you would compromise security.

3. The Service

• Inbox: collect orders from texts (through the SMS app), pasted text, photos, PDFs, spreadsheets and connected email, and use AI analysis to suggest customers, products, quantities and delivery details.
• Customer orders and invoices: keep a ledger of orders; issue invoices as PDFs; share them by link, by email from your own connected mailbox, or by text from a phone running the SMS app; and record delivery proof (signature, photo, time and, if allowed, location).
• Shipments: keep lists of shipping orders. In this region, the Service doesn’t book shipments with carriers.
• Records: customers, products, categories, staff and settings, synced across your devices.

The SMS app is available on Android only. Some features depend on your company’s country (for example, sending texts from the web isn’t available for UK companies). We may add, change or remove features.

4. Free beta and fees

• The Service is currently a free beta. Because it’s a beta, it may have errors, and features may change or be removed. Limits (for example, on AI usage) may be adjusted; we will tell you before we reduce them.
• If we introduce paid plans, we will post the prices, how billing works and the start date, notify you at least 30 days in advance, and ask for your agreement. If you don’t agree, you can export or delete your data and stop using the Service before the free period ends.
• Charges from other providers are yours, for example your mobile plan for texts sent from your phone, and your email and internet services.

5. Your responsibilities

• Other people’s information. Information about customers, recipients, staff and people who text you must be obtained lawfully, and you must give any notices and get any consents the law requires. This includes texts you share from your phone, mailboxes you connect and photos you upload.
• Only connect accounts, such as a mailbox, that you are authorized to use.
• Check before you rely on it. Review AI results, automatically filled prices, addresses and quantities, and invoices before you issue or send them. You are responsible for what you issue or send.
• Don’t use the Service for sensitive information it isn’t designed for, such as payment card numbers, government ID numbers or health information.

6. Texting rules

6.1 Sharing texts from your phone

In the SMS app you choose which numbers to share, or you can share all texts. Share only texts you are entitled to share with your business, and use them only for your business’s orders. Anyone who shares texts from their own phone decides this for themselves in the SMS app.

6.2 Sending texts from the web through a phone

• How it works. When the owner of a phone turns on sending in the SMS app, your company can send texts from the web through that phone. The phone sends each one as an ordinary text from its own number, over its own carrier plan. Your company is the sender of these messages. We don’t send texts ourselves.
• Allowed: one-to-one messages about orders, such as replies to customers who texted you, order and delivery updates, and invoices to customers who expect them.
• Not allowed:
  • marketing or promotional messages;
  • bulk, mass or automated messages;
  • messages to purchased or rented lists, or to people you have no business relationship with;
  • messages to anyone who has asked you to stop;
  • messages that hide who you are, or that are misleading, unlawful, harassing or harmful.
• United States. You are responsible for complying with the laws that apply to text messages, including the Telephone Consumer Protection Act (TCPA) and state laws, and with your carrier’s terms and industry guidelines such as CTIA’s. Honor opt-out requests (such as “STOP”) promptly; the Service doesn’t track opt-outs for you. Your mobile plan’s terms may not allow business or automated messaging, so check them before you turn sending on. Carriers may filter or block texts, or restrict your number; that is between you and your carrier. Sending through a phone is meant for the kind of one-to-one conversation you would have from that phone yourself. If you need to send business texts in volume, use a registered business-texting service instead.
• United Kingdom. For companies whose country is set to the United Kingdom, sending texts from the web isn’t available, because some UK mobile carriers’ terms don’t allow business messaging from personal mobile lines and a number could be blocked. Collecting texts still works. Don’t choose a different country for your company to get around this.
• We may limit or turn off sending for a company or a phone if we reasonably believe these rules are being broken.

7. Acceptable use

You must not:

• use the Service to break the law or infringe other people’s rights;
• send spam, scams or malicious content, or upload malware;
• try to access accounts or data that aren’t yours;
• probe, attack or overload the Service, including through excessive automated requests;
• copy, modify, reverse engineer or resell the Service, except as the law allows.

8. Your data

• Your data belongs to you (or your company). You allow us to store, copy, process, transmit and display it only as needed to provide and secure the Service, as described in the Privacy Policy. We don’t sell it or use it for advertising.
• For personal information in your company’s data, your company is the controller, and we process it on your company’s behalf to provide the Service (see Data processing terms below).
• Company data is encrypted with a key unique to your company. Because our servers process it to provide the Service, this is not end-to-end encryption. See Security.
• AI analysis sends the content it needs to Anthropic and, as a backup, OpenAI in the United States. We use these providers under API terms in which they state that they don’t use API data to train their models. See International transfers.
• The owner can export company data to Excel (Settings › Company info › Export data). Delivery photos, signatures and uploaded files aren’t included. During the beta, we recommend keeping your own copies of important records.
• You can delete individual records, remove phones, disconnect email, stop sharing texts and delete your account; the owner can delete the company. Deleting your account or a company can’t be undone. The owner may be able to restore an individually deleted record from the change history, except invoices and Inbox items, whose photos, signatures and attached files are deleted with them. See Delete your account for what is deleted and what remains.

Data processing terms

This part applies where UK GDPR or EU GDPR applies to personal information in your company’s data. For that information, your company is the controller and we are its processor. We will:

• process it only on your company’s documented instructions, which are these Terms and how your company uses the Service, unless the law requires otherwise (we’ll tell you first unless the law prevents us);
• make sure everyone we authorize to process it is bound by confidentiality;
• protect it with the measures described in the Privacy Policy’s Security section;
• use only the service providers listed in the Privacy Policy, hold them to data protection obligations for this information, and give notice of new ones in the Privacy Policy and the Service at least 30 days in advance;
• help your company respond to individuals’ requests and meet its security and breach-notification obligations, taking into account the information available to us;
• tell your company without undue delay after becoming aware of a personal data breach affecting its data;
• delete the data when the company is deleted, as described in the Privacy Policy, and let the owner export it before then;
• make available the information needed to show that we meet these obligations, and answer reasonable questions and audit requests about them.

9. Changes to the Service and availability

• We may change features, screens and limits. We will tell you in advance about important changes that are unfavorable to you.
• The Service may be interrupted by maintenance, outages or problems at the services we rely on (such as Google Cloud, AI providers, mobile carriers and email providers). Where we can, we announce planned maintenance in advance and post updates about unplanned outages once we know about them.
• If we shut the Service down, we will tell you at least 30 days in advance and give you time to export your data.

10. Ending your use

• You can stop at any time by deleting your account (Settings › Account & security › Delete account). If you own a company with other members, first transfer ownership, remove the staff, or delete the company. When the owner deletes a company, all of its data is deleted and staff lose access.
• We may suspend or end your access if you seriously or repeatedly break these Terms, if the law requires it, or if your use puts others or the Service at risk. Except in urgent cases or where the law prevents it, we will tell you first and give you a chance to export your data.
• Sections that by their nature should continue after your use ends (including sections 8, 11, 12, 13, 14, 16 and 17) continue to apply.

11. Disclaimers

• The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement, and we don’t promise that the Service will be uninterrupted, error-free or accurate.
• AI analysis can be wrong. Its results are suggestions. We don’t guarantee the accuracy of AI results or automatically filled values.
• We don’t control the services of other companies (such as carriers, email providers, Google and AI providers) and aren’t responsible for their outages, policy changes or charges.
• Some places don’t allow certain warranties to be excluded, so some of these exclusions may not apply to you.

12. Limitation of liability

• To the extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue or business. We are not liable for loss of data except to the extent it was caused by our failure to take reasonable care of it.
• To the extent permitted by law, our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the claim and (b) US$100 (or £100 if you are in the United Kingdom).
• Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or willful misconduct where the law doesn’t allow it to be limited.

13. Claims caused by your use

To the extent permitted by law, if someone brings a claim against us because of your company’s data, or because of messages your company sent through the Service, in breach of these Terms or the law (for example, texts sent in breach of section 6), your company is responsible for that claim and for our reasonable costs of dealing with it.

14. Intellectual property

• The Service, including its software, design, text and trademarks, belongs to us. We give you a limited, non-exclusive, non-transferable right to use it under these Terms.
• Your data belongs to you, as described in section 8.

15. Changes to these Terms

• We post these Terms at ordermanagementai.com/terms. When we change them, we give notice on the website and in the Service, with the effective date and the reason, at least 7 days before the change takes effect, or 30 days before for changes that are unfavorable to you or otherwise important. Wording or procedure updates that don’t change your rights or obligations can take effect when posted, and we list them in the history below.
• If you keep using the Service after a change takes effect, you accept the updated Terms. If you don’t agree, stop using the Service; you can export your data and delete your account.
• However, if a change adds types of personal information we collect, adds purposes for using it, or adds recipients of international transfers, we will ask you to agree again on the agreement screen the first time you use the Service after the change takes effect. Until you agree, you can’t use the Service, but your account and data are kept. If you don’t want to agree, email us and we will help you export your data and delete your account.

16. Disputes

• If you have a problem with the Service, please contact us first. We will try to resolve it with you informally.
• These Terms, and any dispute about them or the Service, are governed by the laws of the Republic of Korea. The courts of the Republic of Korea have jurisdiction over any dispute, except where the law of the place where you are based gives you the right to bring a claim in your local courts or to rely on its mandatory rules.
• Nothing in these Terms takes away rights you have under laws that can’t be changed by agreement, including any right to bring a claim in your local courts where the law gives you that right.

17. General

• These Terms and the Privacy Policy are the whole agreement between you and us about the Service.
• If any part of these Terms can’t be enforced, the rest still applies.
• If we don’t enforce a part of these Terms right away, we can still enforce it later.
• We may transfer these Terms to another organization that takes over the Service. We’ll tell you in advance, and you can delete your account if you don’t want to continue. You may not transfer your account or these Terms without our written consent.

History: September 26, 2026, first version. October 3, 2026 (effective when posted): added to section 2 that the Service is provided to businesses in the United States and the United Kingdom, and that a company’s country is chosen when the company is created and can’t be changed afterwards; updated the wording of section 6.2 to match. No change to what we collect or why.

18. Contact us