Delete your account
You can delete your OrderManagement AI account, and the data connected to it, yourself at any time. This page applies to the web app and to the Android app OrderManagement AI SMS, both operated by jejubom. It explains how to delete your account, what is deleted, and what remains.
1. Delete your account in the web app
- Sign in at console.ordermanagementai.com on your phone or computer. In the SMS app, Settings › Delete account opens the web app’s account settings in your browser.
- Go to Settings › Account & security › Delete account.
- Type DELETE to confirm, then choose Permanently delete account.
Your account is deleted right away. This can’t be undone.
If you own a company that has other members, account deletion is blocked until you do one of these:
- Transfer ownership to another member (Staff › Make owner). The company carries on, and you can then delete your account.
- Remove the staff from the company.
- Delete the company (Settings › Company info › Delete company, then type the company name exactly). This deletes all of the company’s data for everyone.
Before you delete: the owner can export company data to Excel (Settings › Company info › Export data). Delivery photos, signatures and uploaded files aren’t included.
2. Can’t use the app? Ask us by email
Email support@ordermanagementai.com with the subject “Delete my OrderManagement AI account”.
- Send it from the email address of the Google account you use with the Service, or include that address, and tell us your company name.
- We may ask you to confirm that you control the account.
- We delete the account and confirm by email, without undue delay and within the time limits set by law.
Use this route, for example, if you can’t sign in; if the app shows only the agreement screen because an update to our Terms or Privacy Policy is waiting for your agreement; or if you signed in to the SMS app or joined the SMS app test but never finished sign-up.
3. What gets deleted
| What | Details |
|---|---|
| Your account | Your sign-in record and account details (name, email address, phone number, profile photo URL), your sign-up agreement record, logged-in session records, SMS app device records and push tokens, your shared-number lists and sending choices, texts waiting to be sent and send results, any pending requests to join a company, and your SMS app test sign-up (email address and name). |
| Companies only you use | Everything in them: customers, products, staff list, orders, ledger, invoices, delivery photos and signatures, shipments, Inbox items and uploaded files, shared texts and MMS photos, and change history, plus their invites, email connections and pending AI requests. |
| Companies others still use | You are removed from the company, and your account is unlinked from its staff list. Texts you shared with that company are erased, just as if you had stopped sharing them (see section 5). The rest of the company’s data stays with the company (see below). The same happens if the owner removes you from the company. |
4. What remains
- What you added to a company that others still use. Records you entered, files you uploaded and change-history entries that include your account ID belong to that company. They stay until the company deletes them. Texts you shared are the exception: when you leave the company, whether you delete your account or the owner removes you, they are erased as described under “Stop sharing texts” in section 5. Orders and shipments already created from those texts, and the Inbox items they came from (including their copy of the text), stay with the company.
- Your name on that company’s staff list may remain, so that past deliveries still show who handled them.
- A record of the deletion: the type of deletion, your account ID, the time and the company IDs involved. We keep it for as long as we need to show that the deletion was carried out and to answer questions about it; we currently don’t delete it after a fixed period.
- AI usage numbers (tokens and counts, no message content), with company and account IDs, kept as usage and cost records; we currently don’t delete them after a fixed period.
- Your email on the Google Play tester list. If you joined the SMS app test, your test sign-up is deleted with your account, but your email address stays on the Google Play tester list, which is outside our systems, and in any internal alert email we received if your request was delayed (name, account ID and email address). Email us to have them removed.
- Things outside our systems: invoices, emails and texts you already sent to others, files you exported, and the texts on your own phone. Deleting your OrderManagement AI account doesn’t delete your Google account.
- Browser copies. The web app keeps a copy of company data in your browser and clears it when you log out. On a device you no longer have, a copy may remain in that browser, but it can no longer connect to your account.
- Remaining copies in Google’s systems are removed through Google Cloud’s own deletion process.
Retention periods are listed in the Privacy Policy.
5. Remove data without deleting your account
- Stop sharing texts: in the SMS app, open Shared numbers and uncheck a number, or change the sharing method. For the numbers you stop sharing, the message text, numbers, names and MMS photos already uploaded are erased right away, and Inbox items made from those texts that haven’t been turned into orders or shipments yet are deleted, along with their copy of the text, text read from photos and AI suggestions. A bare record (time, received or sent, and the uploading account) remains until the 2-year expiry. Orders and shipments already created from those texts, the Inbox items they came from (including their copy of the text), and change-history snapshots of Inbox items deleted earlier are not deleted. If you later delete every order and shipment made from such an Inbox item, the Inbox item is deleted too.
- Stop new uploads: log out of the SMS app or uninstall it. Texts already uploaded stay until you stop sharing them, leave the company, or they expire.
- Remove a phone from your company’s list of phones collecting texts. Texts that phone already uploaded stay.
- Disconnect a mailbox (owner: Settings › Integrations). The saved login, including the app password, is deleted.
- Log out of all devices: Settings › Account & security.
- Delete individual records on each screen. Customers, products and staff that already appear in past orders or deliveries can be deactivated or hidden but not deleted, so that those records stay complete. Change history keeps previous values, so the owner can see and undo changes, while the company exists. Deleted invoices and Inbox items can’t be restored, because their photos, signatures and attached files are deleted with them.
- Unfinished sign-up: if you signed in but didn’t finish sign-up, tap “Cancel sign-up” on the agreement screen to delete your login right away. If you simply leave, it is deleted by a daily cleanup, usually within 1–2 days. Accounts that registered a phone in the SMS app or asked to join the SMS app test aren’t cleaned up this way; email us instead.
6. Contact
jejubomHead of business: Jaeyoung Hyun
49-7, Wolgwang-ro, Jeju-si, Jeju-do, Republic of Korea
Postal code 63094
Email: support@ordermanagementai.com